Terms and Conditions ev88 — Complete Guide for Players

Introduction & Acceptance of Terms

Ev88 is an online entertainment platform offering a range of services including Live Casino, Slot Games, Sports Betting, and table games. The platform is operated by a registered company and runs under a valid international gambling licence.

By accessing ev88.st or the ev88 mobile app, registering an account, making a deposit, or using any part of our platform, you hereby express your full agreement to these Terms and Conditions. If you do not agree with any provision herein, you are advised not to use the ev88 platform.

These terms should be read together with Privacy Policy and Responsible Gambling Policy ev88, both of which form part of the overall agreement between you and our platform.

Account Eligibility & Registration

2.1 Eligibility Requirements

To register for and use ev88 services, you must meet all of the following requirements:

• At least 18 years old on the date of registration.
• Is legally competent to enter into a binding contractual agreement.
• Not currently on a self-exclusion list from any responsible gaming programme.
• Use of this platform does not violate any local laws or regulations applicable to you.
• Has never had an ev88 account previously closed due to a terms violation.

2.2 One Account Per Individual

Each individual is only permitted to own one (1) ev88 account only. Owning more than one account — whether using the same or different names, addresses, phone numbers, or payment methods — is strictly prohibited and may result in the suspension of all associated accounts and forfeiture of any existing balances.

2.3 Identity Verification (KYC)

Ev88 conducts an identity verification process (Know Your Customer / KYC) as part of its compliance with anti-money laundering regulations. You may be required to submit the following documents:

• A copy of your identity card (MyKad) or valid passport.
• Proof of current address (utility bill or bank statement not older than 3 months).
• Proof of ownership of the payment method used for the deposit.

Withdrawals exceeding the set limit require full KYC verification before processing. This process is in place to protect your account and ensure the security of all transactions.

2.4 Registration Information

You are responsible for ensuring that all information submitted during registration is accurate, complete, and up to date. ev88 is not liable for any losses arising from inaccurate information provided by the member.

Deposits & Withdrawals

3.1 Deposit

Ev88 accepts deposits via a range of payment methods including local bank transfers, digital wallets (e-wallets), and supported online payment methods. All deposits are final and non-refundable except under circumstances specified by ev88.

3.2 Withdrawal

Withdrawal of funds from your ev88 account is processed according to the following procedure:

• Withdrawal requests are submitted through the account section of the platform.
• KYC verification must be completed before your first withdrawal is processed.
• Most withdrawals are processed within less than 30 minutes on business days.
• Withdrawals requiring additional review may take up to 24 hours.
• Funds will be transferred to the same payment method used for the deposit (in accordance with anti-money laundering policy).

3.3 Unclaimed Funds

Accounts inactive for 12 consecutive months may be subject to a monthly administrative fee. ev88 will notify members via their registered email before any deductions are made. Funds in inactive accounts remain the property of the member and may be reclaimed at any time by contacting our support team.

Bonus & Promotions

Ev88 offers a variety of bonuses and promotions from time to time to reward loyal members and welcome new ones. All bonuses are subject to wagering requirements, which are clearly stated in each promotional offer.

4.1 General Bonus Terms

• Each bonus may only be claimed once per account, household, or IP address unless otherwise stated.
• Rollover requirements must be met within the specified period; unused bonuses will expire automatically.
• Ev88 reserves the right to void any bonus that has been misused or claimed through dishonest means.
• Withdrawal of bonus funds is only permitted after wagering requirements have been fully met.
• Bonuses cannot be transferred between accounts or directly converted to cash.

4.2 Welcome Bonus

The welcome bonus is offered to new members who make their first deposit within the designated period after registration. The exact bonus amount and wagering requirements are stated on the promotions page at the time of registration.

4.3 VIP & Cashback Program

Active members are eligible to join the ev88 VIP Program, which offers weekly cashback, personalised rewards, higher withdrawal limits, and dedicated account manager support. Full details of the VIP program are available on the VIP.

Game Rules

All games offered at ev88 are run using a random number generator (RNG) that has been independently certified by recognised third-party testing bodies. This ensures every game outcome is entirely random and cannot be manipulated by any party.

5.1 Game Results

The results of all games are final. In the event of a technical dispute or connection interruption, ev88 will use server records as the definitive reference. Any claims must be submitted within 7 days of the incident date.

5.2 Prohibited Activities

• Use of automation software, bots, or scripts to play or place bets.
• Player collusion in poker or table games.
• Systematic arbitrage or exploitation of odds errors.
• Any attempt to hack, breach, or disrupt ev88's systems.
• Using another person's account or allowing others to use your account.

Account Security

You are solely responsible for keeping your account login credentials confidential, including your username and password. ev88 shall not be liable for any losses arising from unauthorised use of your account by a third party.

• Never share your password with anyone, including ev88 staff.
• Enable two-factor authentication (2FA) for added protection — it's free and easy to set up via your account settings.
• Log out of your account after every session, especially on shared devices.
• Notify the ev88 support team immediately if you suspect any suspicious activity on your account.

Ev88 will never ask for your password or sensitive information via email, SMS, or any external communication channel. If you receive such a request, please report it to our security team immediately.

Account Suspension & Closure

7.1 Closure by Member

You may close your ev88 account at any time by contacting our customer support team. Prior to closure, all unfulfilled bonus conditions will be forfeited and any remaining balance (excluding unqualified bonus funds) will be returned to you via your verified payment method.

7.2 Suspension by ev88

Ev88 reserves the right to suspend or close the account of any member without prior notice if:

• There is evidence or reasonable suspicion of fraud, money laundering, or illegal activity.
• The member has violated any provision of these Terms and Conditions.
• The member is found to be under 18 years of age.
• Registration information found to be false or misleading.
• The account has been used in a manner that conflicts with responsible gambling policy.

Liability Limit

Ev88 provides its platform on an "as is" and "as available" basis. While we strive to ensure the platform operates without interruption at all times, we cannot guarantee that the service will always be free from technical errors, outages, or system failures beyond our control.

To the extent permitted by law, ev88 shall not be liable for:

• Indirect, incidental, or consequential losses arising from the use of the platform.
• Data loss or service disruption caused by external factors such as third-party internet network failures.
• Losses arising from valid and final game results.
• Unauthorised third-party actions on your account if you fail to follow the recommended security measures.

Responsible Gaming

Ev88 believes that gambling should remain purely a source of entertainment, not a means to generate income or resolve financial difficulties. We are committed to providing a safe and responsible gaming environment for all members.

Responsible gambling tools available to all ev88 members include:

• Deposit Limit: Set daily, weekly, or monthly limits on your total deposit amount.
• Loss Limit: Set a maximum loss amount within a defined period.
• Account Break: Suspend access to your account for a period of 24 hours to 6 weeks.
• Self-Exclusion: Close your account permanently or for a minimum period of 6 months.

For more information and resources related to responsible gaming, please visit the Responsible Gaming us.

Terms Amendment and Contact Us

Ev88 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Material changes will be communicated to active members via their registered email or an in-platform notice at least 7 days before taking effect.

Continued use of the ev88 platform after the effective date of any amendment constitutes acceptance of the updated terms. If you do not agree with the amendments, you have the right to close your account before the effective date.

10.1 Contact Us

If you have any enquiries regarding these Terms and Conditions, please contact the ev88 support team via:

• Live Chat on the platform (available 24/7)
• Email: [email protected] (displayed as text only)
• Page FAQ for frequently asked questions