Privacy Policy ev88 —
Your Information is Always Protected

Introduction

Ev88 is an online entertainment platform operating under a valid international gaming licence. We understand that your trust in this platform depends not only on the quality of the games offered, but also on how we handle your personal information with full integrity and responsibility.

This Privacy Policy applies to all registered members, website visitors, and any individuals who interact with the ev88 platform via ev88.st, the mobile app, or any official ev88 communication channels. It covers all information you provide to us directly as well as information collected automatically during your use of the platform.

This policy is designed to give you a clear and transparent overview of our data protection practices. If you have any questions after reading this policy, the ev88 support team is ready to assist you through the available channels.

Information We Collect

Ev88 collects various types of information depending on how you interact with our platform. We only collect information that is genuinely necessary to provide you with a safe, responsible, and high-quality service.

2.1 Information You Provide Directly

• Registration information: Full name, date of birth, email address, phone number, and password chosen when opening an account.
• Identity verification documents (KYC): Copies of your identity document (MyKad), passport, or other valid identification, along with proof of address such as utility bills or bank statements.
• Financial information: Bank account details, e-wallet account numbers, and other payment method information used for deposits or withdrawals.
• Communication with ev88: Records of conversations with our customer support team via live chat, email, or other channels.

2.2 Information Collected Automatically

• Technical data: IP address, browser type, operating system, screen resolution, and device information used to access our platform.
• Usage data: Pages visited, games played, session duration, login and logout times, and navigation patterns within the platform.
• Transaction data: History of deposits, withdrawals, wagering, wins, and all financial activity in your account.
• Cookie data: Information stored by cookies and similar tracking technologies to enhance the user experience.

How We Use Your Information

Every piece of information we collect has a clear and lawful purpose. EV88 does not use your data for purposes beyond the scope stated in this policy without obtaining your consent first.

3.1 Account Management & Services

• Processing account registration and verifying your identity.
• Managing deposits, withdrawals, and all financial transactions in your account.
• Providing responsive and effective customer support.
• Sending important notices related to your account, security, or service changes.

3.2 Security & Compliance

• Detecting and preventing fraud, money laundering, and other illegal activities.
• Fulfilling legal compliance obligations and regulations applicable to our platform.
• Investigating any reported complaints or security incidents.
• Ensuring game integrity and the accuracy of betting results.

3.3 Platform Improvement

• Analyzing usage patterns to improve the platform's design and functionality.
• Developing new features better suited to the needs of Malaysian members.
• Conducting internal A/B testing and user experience studies.

3.4 Marketing Communications

Ev88 may send you marketing communications regarding promotional offers, new bonuses, and platform updates via email or in-app notifications. You may opt out of marketing communications at any time through your account preferences, without affecting your use of other services.

Sharing Information with Third Parties

Ev88 does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, in certain limited situations, we may need to share your information with the following parties:

• Payment service providers: Banks, payment processors, and e-wallet providers used to process your financial transactions — only the minimum information required to complete a transaction will be shared.
• Technical service providers: Companies that assist us in managing technical infrastructure, cybersecurity, and platform analytics — all subject to strict confidentiality agreements.
• Regulatory bodies and law enforcement: When required by law, court order, or a valid request from the relevant authorities.
• Gaming service providers: Third-party game software providers that require minimum information to verify eligibility and manage your wagering activity.

Data Security

Protecting your personal data from unauthorized access, loss, or misuse is ev88's absolute priority. We continuously invest in the latest security infrastructure to maintain the highest level of protection.

5.1 Technical Security Measures

• 256-bit SSL encryption for all data transmitted between your browser and ev88's servers.
• Passwords are stored using strong hashing algorithms — ev88 never stores your password in its original form.
• 24/7 security monitoring with an automated intrusion detection system.
• Regular security audits conducted by our internal security team and accredited independent third parties.
• Multi-tier access controls to protect sensitive databases from unauthorized internal access.

5.2 Two-Factor Authentication (2FA)

Ev88 offers a two-factor authentication (2FA) feature that all members can enable through their account security settings. With 2FA activated, access to your account requires not only your password but also a temporary verification code sent to your device — providing a significant additional layer of protection.

Cookies & Tracking Technologies

Cookies are small text files stored on your device when you visit the ev88 website. We use cookies and similar tracking technologies to ensure the platform functions correctly and to deliver a better experience for you.

6.1 Types of Cookies Used

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled as they are critical to platform operations.
• Performance Cookies: Helping us understand how visitors interact with the platform through anonymous analytics. This data is used solely to improve our services.
• Functional Cookies: Saving your preferences such as language, display settings, and game preferences to deliver a more personalized experience on your next visit.

6.2 Managing Cookie Preferences

You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on the ev88 platform. For more information on managing cookies in popular browsers, please refer to your browser's help documentation.

Your Rights Over Personal Data

Ev88 respects and upholds your rights over the personal data we hold. The following are the rights you hold as an ev88 member:

• Right of Access: You have the right to request a copy of all personal information we hold about you at any time.
• Right to Rectification: If your information is inaccurate or outdated, you have the right to request that we correct it promptly.
• Right to Erasure: Under certain circumstances, you may request that we delete your personal data, subject to applicable legal record-keeping obligations.
• Right to Restriction of Processing: You may request that we restrict how we process your data in certain circumstances.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request a copy of your data in a machine-readable format for transfer to another platform if needed.

To exercise any of the above rights, please contact the EV88 privacy team via live chat or email available within the platform. We will process your request within 30 business days. For complex requests, we will notify you if additional time is required.

Data Retention & Deletion

Ev88 retains your personal information for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable laws and regulations. Retention periods vary depending on the type of data as specified in the table in Section 2.

After your account is closed, EV88 will retain certain information such as transaction records and KYC documents for the minimum period required by anti-money laundering laws and gambling regulations. This is not our choice — it is a legal obligation we must comply with for the protection of all parties.

Data that is no longer required will be securely deleted using verified data deletion procedures, ensuring no records can be recovered once the deletion process is complete.

Changes to the Privacy Policy

Ev88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or added platform features. All material amendments will be communicated to active members via:

• Email notice to the address registered in your account, at least 14 days before the changes take effect.
• Prominent in-platform notice when you log in.
• Update of the "Last Updated" date at the top of this policy.

Continued use of the ev88 platform after the effective date of any amendment constitutes acceptance of the latest version of the Privacy Policy. We encourage you to review this policy periodically.

Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how EV88 handles your personal information, we welcome your feedback. Our privacy team is committed to providing timely and meaningful responses.

• Live Chat: Available 24/7 directly within the EV88 platform — the fastest way to get an immediate response.
• Email: [email protected] (displayed as reference text only)
• FAQ: Visit page FAQ us for answers to the most frequently asked privacy questions.

We are committed to responding to all privacy-related enquiries within 5 business days. For more complex data rights requests, the maximum processing period is 30 business days in accordance with adopted international standards.